gh99's Privacy Policy — Your Data Is Our Responsibility

1 Types of Information Collected

When creating an account and using services on gh99, we collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Payment details (bKash, Nagad, Rocket, or Upay account information)
• Documents required for identity verification (national ID card or passport)
• Account preferences and settings

1.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Platform activity logs (login times, game history, transaction records)
• Information collected via cookies and similar tracking technologies

1.3 Information Received from Third Parties

We may occasionally collect supplementary information from trusted third parties for the purpose of identity verification or fraud prevention. This information is used solely to ensure account security.

2 Purpose of Data Collection

gh99 uses your information for the following purposes:

• Creating and managing accounts and completing identity verification
• Processing deposits and withdrawals
• Providing gaming services and ensuring a personalised experience
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support and resolving issues
• Monitoring gaming behaviour to ensure responsible gaming
• Analysing data to improve service quality and develop new features
• Complying with applicable laws and regulations

Your information will not be used beyond the purposes described above. If we need to use your information for any new purpose, we will inform you in advance and obtain your consent where required.

3 Data Storage & Security

3.1 Storage Method

gh99 stores your personal information on secured servers. We use SSL (Secure Sockets Layer) encryption technology, which keeps data transfers between you and our servers fully secure.

3.2 Security Measures

• Use of industry-standard encryption technology
• Regular security audits and vulnerability testing
• Access control systems to prevent unauthorised entry
• Data protection training provided to staff
• Automated systems for detecting suspicious activity

3.3 Retention Period

We retain your information only for as long as it is necessary to provide services or meet legal obligations. Even after an account is closed, certain information may be retained for a defined period to satisfy legal requirements.

4 Data Sharing & Disclosure

gh99 does not sell, rent, or share your personal information with third parties in ways unrelated to our services. Information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third parties to provide essential services such as payment processing, identity verification, and cybersecurity. These partners are not permitted to use your information for any other purpose.

4.2 Legal Obligations

We may be required to provide information to relevant authorities as part of a court order, government investigation, or legal process. In such cases, we will only provide the information that is legally required.

4.3 Business Changes

User information may be transferred in the event of a business merger, acquisition, or asset transfer. We will notify you in a timely manner if such a change occurs.

5 Cookie Policy

Cookies and similar tracking technologies are used on the gh99 website. Cookies are small text files stored in your browser that help improve the functionality of the site.

5.1 Use of Cookies

• Keeping login sessions active and ensuring security
• Remembering your preferences and settings
• Analysing site performance and loading speed
• Preventing fraud and cyberattacks

5.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling certain essential cookies may cause some features of the site to not work properly. We recommend keeping essential cookies enabled for a secure experience.

6 User Rights

You have the following rights regarding your personal information:

6.1 Right to Access

You may request to view the personal information we hold about you at any time. Contact our support team and we will provide the information in a timely manner.

6.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected. Ensuring accurate information is important for safe and uninterrupted service.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, information required for legal obligations or the resolution of ongoing disputes may not be immediately erasable.

6.4 Right to Object to Processing

You have the right to object to certain uses of your information, particularly in relation to marketing messages. You can exercise this right by contacting us at any time.

6.5 Right to Data Portability

You may request a copy of the information we hold about you in a structured format.

7 Protection of Minors' Information

gh99 services are intended for users aged 21 and above only. We do not knowingly collect any information from minors. If it comes to our attention that a minor has created an account, their information will be deleted immediately and the account will be closed.

If a parent or guardian believes their child is using our platform without authorisation, please contact our support team immediately.

8 Third-Party Websites & Services

The gh99 platform may sometimes include links to third-party services or game providers (such as providers like Pragmatic Play, Evolution Gaming, Spribe, JILI, or PG Soft). These third parties have their own privacy policies, for which we are not responsible.

We recommend that you read the privacy policy of any third-party service before using it.

9 Policy Changes & Updates

gh99 reserves the right to update or amend this Privacy Policy at any time. For significant changes, we will:

• Post a prominent notice on the website
• Send a notification of the changes to your registered email
• Clearly state the effective date

If you continue to use our services after any changes, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

10 International Data Transfers

Your information may sometimes be processed or stored on servers outside your location. In such cases, we ensure that appropriate security measures are maintained and that the information is handled in accordance with this Policy.