gh99 Terms and Conditions — Know Your Rights and Responsibilities
Please read these Terms and Conditions carefully before using the gh99 platform. All conditions regarding accounts, bonuses, payments, and responsible gaming are described in detail here.
1 General Provisions and Definitions
These Terms and Conditions ("Terms") apply to the use of the gh99 platform and all its services. Where this document refers to "gh99", "we", or "our", it means this platform and the entity operating it. "User", "you", or "player" refers to any person registered on or using this platform.
1.1 Scope of the Terms
These Terms apply equally to the gh99 website, mobile version, and all related services. gh99 reserves the right to change these Terms at any time; continuing to use the platform after a change means you have agreed to the updated Terms.
1.2 Language and Communication
These Terms have been prepared in Bengali and the Bengali version shall be considered final. In the event of any legal dispute, the Bengali version will take precedence.
2 Eligibility and Account Registration
2.1 Age Requirement
To register and participate on gh99, you must be at least 21 years of age. Use of this platform by minors is strictly prohibited. gh99 may request a copy of your identification at any time for age verification.
2.2 One Account Policy
Only one account is permitted per person, per household, or from the same device or IP address. Creating multiple accounts is strictly prohibited and may result in all accounts being closed and a permanent ban imposed on that individual.
2.3 Accuracy of Registration Information
All information provided at the time of registration must be true, accurate, and complete. Providing false or misleading information will result in account closure and any pending payouts may be cancelled. If any information changes, customer service must be notified immediately.
2.4 Account Security
You are solely responsible for keeping your account password and login details secure. You must notify gh99 immediately of any unauthorized use of your account. Using or transferring an account through a third party is strictly prohibited.
3 Deposits, Withdrawals and Payment Policy
3.1 Approved Payment Methods
Transactions on gh99 are currently available through the following mobile banking methods:
- bKash — The most widely used mobile financial service in Bangladesh.
- Nagad — The digital financial service of Bangladesh Post Office.
- Rocket — The mobile banking service of Dutch-Bangla Bank.
- Upay — The mobile wallet of United Commercial Bank.
3.2 Minimum Deposit Amount
3.3 Minimum Withdrawal Amount
3.4 Withdrawal Processing Time
Approved withdrawals are generally processed within 10–45 minutes. In some cases, the verification process may take longer. gh99 is not responsible for unusual delays in withdrawal processing if they are caused by the user's payment provider.
3.5 Transaction Security
gh99 uses SSL encryption for all financial transactions. Withdrawals to third-party accounts or to another person's mobile number are not possible — withdrawals can only be made to the name and number used during account registration.
4 Bonus and Promotion Policy
4.1 Welcome Bonus
New users are eligible to receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200; or depositing ৳34,000 gives the maximum ৳20,000 bonus, making the total balance ৳54,000.
4.2 Wagering Requirements
The wagering requirement for the welcome bonus is 15 times the bonus amount. Wagering applies only to the bonus amount, not the deposit amount. Example: ৳1,200 bonus × 15 = a total of ৳18,000 must be wagered before the bonus funds can be withdrawn.
4.3 Bonus Abuse
gh99 reserves the right to close accounts and cancel bonuses if a bonus is misused, bonuses are collected using multiple accounts, or any systematic attempt is made to withdraw bonus funds.
4.4 Other Promotions
gh99 runs various promotions and offers from time to time. Each promotion has its own specific conditions, which will be stated in detail on the relevant promotion page. Where there is a conflict with these Terms, the specific conditions of the promotion will apply.
5 VIP Program
The gh99 VIP Program has four tiers. Each tier comes with a weekly cashback benefit.
- Bronze: Up to 0.2% weekly cashback.
- Silver: Up to 0.4% weekly cashback.
- Gold: Up to 0.6% weekly cashback.
- Platinum: Up to 0.8% weekly cashback.
Advancement to a higher tier depends on the player's activity and participation. gh99 reserves the right to change the VIP tier terms at any time.
6 Gaming Policy and Fair Play Guarantee
6.1 Fair Play
gh99 is committed to ensuring fair play. All games offered on the platform are operated through recognized software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, JILI, etc.).
6.2 Prohibited Activities
Any of the following activities are strictly prohibited and may result in account cancellation and forfeiture of deposited funds:
- Using any form of cheating or software to gain an unfair advantage.
- Using another person's account or sharing account credentials.
- Money laundering or any illegal financial activity.
- Exploiting technical errors on the platform to earn money.
- Pressuring or threatening other players.
6.3 Technical Issues
If any amount is incorrectly credited to an account due to a technical error, gh99 reserves the right to deduct that amount and the related bets will be considered void.
7 Responsible Gaming Policy
gh99 believes that gambling or betting is a form of entertainment and we are mindful that it should not have a negative impact on any player's life. For detailed responsible gaming guidelines, please visit our Responsible Gaming page.
7.1 Self-Restriction Options
Any player may set deposit limits, time limits, or self-exclusion on their account if they wish. Contact customer service directly for assistance with this.
7.2 Protection of Minors
It is recommended that you use parental control software on your device to prevent minors from gaining access. Never share your account login details with minors.
8 Privacy and Data Protection
For detailed information on how your personal data is collected, stored, and used, please read our Privacy Policy. The Privacy Policy applies to your use of the platform alongside these Terms.
8.1 Purpose of Data Collection
gh99 collects personal data solely for the purposes of providing services, managing accounts, verifying identity, and ensuring security. Your data is not sold to any third party.
8.2 Security Measures
All personal and financial data is protected through SSL (Secure Sockets Layer) encryption. gh99 is committed to protecting its players' data as a secure and reliable platform.
9 Intellectual Property
All content displayed on the gh99 platform — including logos, designs, text, graphics, software, and databases — is covered by the intellectual property rights of gh99 or its licensors.
- Copying, distributing, or commercially using any content from the platform without prior written permission from gh99 is prohibited.
- Use of gh99's trademarks or brand elements is unauthorized without specific permission.
- Any attempt to reverse engineer or decompile any part of the platform is prohibited.
10 Limitation of Liability
gh99 is not liable in the following cases:
- If a bet or game is left incomplete due to an internet connection disruption.
- Losses caused by issues with the user's own device or network.
- Transaction delays or failures caused by a third-party payment provider.
- Force majeure events (natural disasters, war, pandemics, etc.).
In any circumstance, gh99's total liability will be limited to the amount of the transaction in question.
11 Account Closure and Bans
11.1 Termination by gh99
If a user violates these Terms, gh99 may temporarily or permanently close their account without notice. In cases of Terms violations, bonuses and earnings from bonuses will be forfeited.
11.2 Termination by the User
You may close your account at any time. Please withdraw your balance before closing your account. No benefits can be claimed after an account is closed.
11.3 Inactive Accounts
gh99 reserves the right to take action on accounts that have been inactive for an extended period in accordance with its own policy. The definition of inactivity and related policies may change.
12 Dispute Resolution
If a dispute arises between gh99 and a user, both parties will first attempt to resolve it through discussion.
12.1 Complaint Submission Process
To resolve any complaint or dispute, first contact customer service. When submitting a complaint, include your account details, transaction information, and a specific description of the dispute.
12.2 Resolution Timeframe
After receiving a complaint, gh99 will review it within a reasonable time and notify the user. In the case of complex disputes, additional information or verification may be required.
13 Amendments and Updates
gh99 reserves the right to change, amend, or update these Terms at any time. A notice will be posted on the platform for significant changes. Continuing to use the platform after a change means you have given your consent to the updated Terms.
Have questions about the Terms?
Our 24/7 customer service team is always ready to assist in Bengali and English. Contact us via live chat or email ([email protected]).