gh99 Responsible Gaming — your protection is our priority
Enjoy entertainment within your limits — gh99 is always here for you with deposit limits, self-exclusion, and support tools.
Why is responsible gaming important?
Online casino and betting is essentially a form of entertainment. However, this entertainment is only truly enjoyable when it is experienced in a controlled and mindful way. gh99 believes that every player should pay attention to their own mental and financial well-being.
When gambling shifts from being simple fun to a habit or addiction, it can have a negative impact on personal life, family relationships, and financial stability. That is why gh99 has put in place several protective tools and guidelines on its platform, so that every player can play consciously and safely.
Remember — gambling should never be your sole source of income. It is entertainment, and before taking part, decide for yourself how much time and money you can afford to spend. Playing on gh99 is for those aged 21 and above only — account registration by minors is strictly prohibited.
The key to your protection is in your hands
Deposit Limit
Set in advance the maximum amount you will deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. To increase a limit, a 24-hour waiting period is required.
Time-Out
If you want to take a break for a few days, use the temporary time-out feature. Your account can be temporarily suspended for anywhere from 7 days up to 6 weeks.
Self-Exclusion
If you feel over the long term that you need to stop playing, choose self-exclusion. Once this option is activated, you will not be able to access the platform for the specified period and no promotional communications will be sent to you.
Gaming History Review
View your deposit, withdrawal, and betting history from your account at any time. Understanding your own spending patterns is the first step toward responsible behaviour.
24/7 Support
gh99's live chat support is always ready for any issue. Get help in Bengali and English and ask any question about responsible gaming.
Reality Check
Turn on regular interval reminders — these will notify you how long you have been playing, so you can make your own decision about whether to continue.
Warning signs of problem gambling
If you notice the following signs in yourself, seek help now.
Keep yourself protected — step by step
Set a budget
Before playing, decide how much money you can afford to spend. Only use funds whose loss would not cause problems in your daily life.
Set a time limit
Fix a time limit for each session. Never let playing cut into your sleep or family time. Remember — taking breaks is also part of playing.
Set limits
Enable deposit limits, session limits, and loss limits from your gh99 account settings. These are effective tools for protecting yourself.
Get Help
If you feel that playing is getting out of control, contact gh99 support or talk to someone close to you. Asking for help is an act of courage.
For those aged 21 and above only
To open an account and play on gh99, you must be at least 21 years old. If an underage account is found, it will be closed immediately and any deposited funds will be returned. Stay mindful about protecting family members and younger people at home — use parental controls on your devices.
Contact us to get support
Live Chat Support
At any time — day or night — our support team is ready on gh99's live chat to answer your questions directly. Speak in Bengali and get solutions easily.
Email Support
Email us about anything related to responsible gaming, account limits, or self-exclusion. Our address: [email protected]
Expert Support
If you feel you need professional help, speak with a nearby mental health specialist or counsellor. gh99 always wants the best for you.
Our Commitment
gh99 is firmly committed to operating a safe and transparent platform. We keep every transaction secure with SSL encryption and fair play assurance. Our deposit methods are — bKash, Nagad, Rocket, and Upay — and the minimum deposit is just ৳100. Withdrawals are generally completed within 10 to 45 minutes.
We believe that a player's financial and mental well-being is far more important than our business. So whenever a player tells us they need support, we will be ready to provide every possible form of assistance — without questions, without judgement.
Follow this responsible gaming guide, raise awareness among your loved ones, and put your own happiness and well-being first. It is our goal for your experience on gh99 to be enjoyable and safe.
Play safely, enjoy yourself — welcome to gh99
Play responsibly and enjoy gh99's vast game library. Whenever you need support, we are always here.